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Refund & Cancellation Policy

  • 6 AM (UAE local time) is our standard take-off time.
  • Cancellation 72 hours before take-off is 100% refundable.
  • Cancellation 48 hours before take-off is 75% refundable.
  • Cancellation 24 hours before take-off is 50% refundable.
  • Cancellation less than 24 hours before take-off is non-refundable.
  • Any cancellation from our side due to technical snag/weather/ATC Permission will either be rescheduled or the ticket amount refunded within 10 working days.
  • All cancellations can be done through our website or by email at booking@hotairballoonllc.com only.
  • Refunds will be done only through the Original Mode of Payment.
  • All gift cards sales are final and non-refundable