Refund & Cancellation Policy

  • 6 AM (UAE local time) is our standard take-off time.
  • Cancellation 72 hours before take-off is 100% refundable.
  • Cancellation 48 hours before take-off is 75% refundable.
  • Cancellation 24 hours before take-off is 50% refundable.
  • Cancellation less than 24 hours before take-off is non-refundable.
  • Any cancellation from our side due to technical snag/weather/ATC Permission will either be rescheduled or the ticket amount refunded within 15 working days.
  • All cancellation can be done through our website or by email at booking@hotairballoonllc.com only.
  • Refunds will be done only through the Original Mode of Payment.