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- 6 AM (UAE local time) is our standard take-off time.
- Cancellation 72 hours before take-off is 100% refundable.
- Cancellation 48 hours before take-off is 75% refundable.
- Cancellation 24 hours before take-off is 50% refundable.
- Cancellation less than 24 hours before take-off is non-refundable.
- Any cancellation from our side due to technical snag/weather/ATC Permission will either be rescheduled or the ticket amount refunded within 15 working days.
- All cancellation can be done through our website or by email at booking@hotairballoonllc.com only.
- Refunds will be done only through the Original Mode of Payment.